Customer care
Refund & returns
Who is eligible, how long you have, and how we put things right.
Last updated: October 2026
At a glance
- Damaged itemsReport within 2 hours
- FreshnessReport within 24 hours
- Refunds7–10 business days
How to report a problem
- Check your orderAs soon as it arrives
- Take photosOf anything that is wrong
- Contact usWhatsApp, call or email
- We put it rightReplacement or refund
Eligibility & policies
Refunds apply to online orders placed on salmaflowers.com.
- Damaged on arrival: contact us within 2 hours with photos and we will arrange a free replacement.
- Freshness guarantee: if flowers wilt early, contact us within 24 hours.
- Exchanges: offered only for defective or damaged items.
Non-returnable: fresh flowers, plants and personalised gifts are perishable or made for you, so they cannot be returned for a change of mind.
Refund method & other cases
- Refund method: refunds go back to your original payment method (Visa, Mastercard or CliQ).
- Gift orders: refunds go to the buyer; replacements are sent to the recipient.
- Redelivery: extra fees may apply when an address is wrong or incomplete.
Questions about this policy?
Message us and a real person from the shop will answer, usually within minutes.