Refund & Returns Policy | Salma Flowers
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Refund & Returns Policy

Learn more about our eligibility, timelines, and process for refunds and returns at Salma Flowers.

Call Us: +962790962825
Last updated: 7th Circle, Amman, Jordan

Overview

At Salma Flowers, we take pride in delivering fresh, premium-quality flowers and gifts across Amman. This policy explains the conditions under which refunds, replacements, or store credits are available.

Eligibility

Refunds or replacements are only applicable for online orders placed via salmaflowers.com with confirmed payment.

Damaged on Arrival

If your flowers arrive damaged or not as described, please contact us within 2 hours of delivery with photos of the product. We will arrange a replacement at no extra cost.

Freshness Concerns

We guarantee the freshness of our flowers for at least 48 hours after delivery. If your bouquet wilts prematurely, send us a photo and order number for review.

Non-returnable Items

Due to their perishable nature, fresh flowers, plants, and customized gift items are non-returnable once delivered.

Refund Method & Timelines

Refunds are processed to the original payment method (Visa, MasterCard, PayPal, CliQ). Processing may take 7–10 business days depending on your bank.

Re-delivery & Fees

If re-delivery is requested due to wrong address or unavailability, an additional delivery fee may apply.

Exchanges

Exchanges are only offered when products are defective, damaged, or do not meet our freshness standards.

Gifts & Third-Party Orders

If you received flowers as a gift, refunds will be issued to the original purchaser, but replacements can be arranged directly with you.

Contact Us

If you have any questions about this Refund & Returns Policy, please reach out to us:

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