Help centre
All your questions, answered
Ordering, delivery, payment, freshness and gifts. Can’t find your answer? Message us on WhatsApp.
Frequently asked questions
Ordering
How do I place an order?
Choose a product, add it to the bag and complete checkout with the recipient’s details, delivery date and card message. You can also order on WhatsApp.
Can I order a custom design?
Yes. Tell us the occasion, colours and budget, and we design a bouquet for you. Use our custom design request or message us on WhatsApp.
Can I add a card message?
Yes, write your message at checkout and we print it on a card with your gift.
Can I change or cancel my order?
Contact us as soon as possible. Cancellation is possible before preparation starts; changes are not guaranteed once preparation has begun.
Will my bouquet look exactly like the photo?
We follow the design closely, but because of seasonal availability we may replace some stems or vases with items of equal or greater value.
Delivery
Do you deliver the same day?
Yes, in Amman, for orders placed before 8 PM Amman time. Express delivery within 2 hours is also available in Amman.
How much is delivery?
Amman: 3 JOD standard or 10 JOD express. Other governorates: 8 JOD standard or 20 JOD express. Store pickup is free.
Which areas do you deliver to?
All of Amman and all twelve governorates of Jordan, including hospitals in Amman.
Can I choose a delivery time?
Yes: morning (9–12), afternoon (12–4), evening (4–8) or late evening (8–9:30).
What if the recipient is not home?
We may leave the order with a concierge or a neighbour, or reschedule; a fee may apply for a new delivery.
Payment
Which payment methods do you accept?
CliQ, Visa, Mastercard, Apple Pay and Google Pay.
Is paying online safe?
Yes. Card, Apple Pay and Google Pay payments are processed by Capital Bank through Visa Acceptance Solutions; we never see or store your full card number.
Can I pay with a card from outside Jordan?
Yes, international Visa and Mastercard cards, Apple Pay and Google Pay are accepted. Prices are in JOD and your bank converts the amount.
How do I pay with CliQ?
Choose CliQ at checkout, transfer the total to our CliQ name shown on the page, and send us the receipt on WhatsApp.
Freshness & refunds
What if my flowers arrive damaged?
Tell us within 2 hours of delivery with photos and we arrange a free replacement.
What if the flowers wilt early?
Contact us within 24 hours under our freshness guarantee.
Can I return flowers?
Fresh flowers, plants and personalised gifts cannot be returned for a change of mind. Exchanges are for defective or damaged items.
How are refunds paid?
Refunds go back to your original payment method. For gift orders, refunds go to the buyer and replacements to the recipient.
Gifts & more
Are your perfumes authentic?
Yes, 100% authentic, sourced from official distributors.
Can I order from abroad?
Yes. Many of our customers live abroad. Pay online and ask us on WhatsApp for a photo before delivery.
Do you do weddings and corporate orders?
Yes: bridal bouquets, event flowers and corporate gifts. Request a quote and we reply with options.
Where is your shop?
At the 7th Circle in Amman, open every day from 9 AM to 9 PM.