Privacy Policy

We collect information you give us and information gathered automatically:

• Information you provide: your name, email, phone number, delivery and recipient details, gift-card messages, and account login details.
• Order & payment details: the items you buy and billing information. Card payments are processed securely by our payment provider (MontyPay); we do not store your full card numbers on our servers. We also support CliQ bank transfer.
• Automatic data: IP address, device and browser type, pages viewed, and similar usage data collected through cookies and analytics.

• To process, deliver, and confirm your orders.
• To provide customer support and reply to your messages, including via WhatsApp.
• To prevent fraud and keep our website secure.
• To send offers and updates, only where you have agreed – you can opt out anytime.
• To measure and improve our website and marketing.

We use cookies and similar technologies for three purposes:

• Essential: to run the cart, checkout, and account features.
• Analytics: to understand how visitors use the site.
• Advertising: to measure and personalize the ads you see.

You can control or block cookies through your browser settings; blocking some may affect how the site works.

We do not sell your personal data. We share it only with:

• Payment providers: MontyPay for card processing and CliQ for bank transfers.
• Delivery partners to fulfill and deliver your order.
• Analytics & advertising services: Google (Analytics, Ads, Tag Manager, and Google Customer Reviews) and Meta (Facebook Pixel and Conversions API).
• Security & hosting providers, including Cloudflare.
• Authorities where required by law.

Some of these providers operate internationally, so your data may be processed outside Jordan under their own privacy safeguards.

We protect your data with HTTPS/SSL encryption, a website firewall, and restricted staff access. No method of transmission is completely secure, but we work continuously to safeguard your information.

We keep your information only as long as needed to provide our services and to meet legal, tax, and accounting requirements. You may ask us to delete your account data at any time, subject to records we are required by law to retain.

• Access or correct your information through your account settings.
• Opt out of marketing emails anytime via the unsubscribe link.
• Manage cookies through your browser preferences.
• Request deletion of your personal data.

To exercise any of these rights, contact us using the details below.

Our website and services are intended for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us with information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. The latest version will always appear on this page with a revised date at the top.